Sun Coast Aviation, LLC SCA Customer Policies Version 1.0 03/02/2017
1.1 The following are the SCA Customer Policies of the Sun Coast Aviation, LLC. (“SCA”), a Florida, LLC. Changes or additions to these Policies may be announced from time to time by SCA Management and published in a revision to this document. SCA requires each SCA Customer to be familiar with, and abide by, all SCA Policies, at all times. Any SCA Customer, who violates these SCA Customer Policies, or any applicable parts or part of the Federal Aviation Policies, State, or Local Policies is subject to limitations and restrictions or denial of access to SCA Aircraft, instructors or the use of SCA facilities.
2.1 The purpose of SCA is to rent well-maintained aircraft and provide flight instruction to SCA Customers. Only SCA Customers may act as Pilot-In-Command, receive flight instruction, or otherwise operate SCA Aircraft. Only Federal Aviation Administration (“FAA”) Certificated Flight Instructors (“CFI”) who are employees or authorized SCA CFI contractors and have been authorized in writing by the General Manager and the Chief Flight Instructor may give flight instruction in SCA Aircraft. 2.2 SCA Customers will be charged for any damage or abuse not previously squawked. Any aircraft damage found by a SCA Customer during pre-flight inspection must be entered in the SCA Aircraft Discrepancy Sheet and initialed by SCA Management or SCA CFIs before operating the aircraft. Failure to identify and report previously undocumented damage (i.e. flat spots on tires) will result in the SCA Customer being charged for the damage. In the case that a SCA Customer notices a discrepancy after or before office hours, the SCA Customer must make a note on the discrepancy sheet and notify SCA Management either by email, to email@example.com or telephone (239) 300-1094. If the discrepancy is not reported prior to engine start, the SCA Customer may be charged for the damage. 2.3 At the conclusion of a flight, SCA Aircraft are to be returned to its assigned parking place and properly secured with tie down ropes or chains. All control locks, pitot tube covers, and other aircraft protective devices must be replaced. The aircraft interior is to be left neat and clean with all personal belongings and trash removed. In addition, the aircraft ignition and master switch must be turned off. Failure to properly shut down, secure, and clean the aircraft will result in appropriate charges. 2.4 Right to Refuse Service: SCA has the right at any time to refuse aircraft rental and flight instruction. Anyone demonstrating poor decision making skills or lack of judgement, display signs of anger problems, disrespectful to SCA staff, refuse to follow SCA Policies or are involved in an accident or incident may be asked to leave the premises. It is not our intention to refuse service but safety and the wellbeing of our staff are important values. 2.5 Ground instruction by definition is time the CFI spends with a SCA Customer briefing, debriefing, lecturing, standing by, supervising, checking weather, pre-flighting (supervising or assisting), scheduling additional lessons for the SCA Customers and all duties associated with the flight lesson. SCA Customers will be billed for ground instruction they receive. 2.6 Flight instruction by definition is the time the CFI is in the aircraft with a SCA Customer teaching, evaluating, mentoring, or acting as a safety pilot. Flight instruction is based on the aircraft Hobbs, if there is no Hobbs it is the duration of time from engine start to engine stop. SCA Customer will be billed for flight instruction they receive.
3.1 Each SCA Customer is required to record aircraft or simulator usage in the Aircraft or Simulator Log Sheet. The entry must include the SCA Customer’s number, name, date, and beginning and ending Hobbs and tachometer readings. When entering ending time, if the lowest meter digit has begun to move, the next higher number is to be used. If a SCA Customer encounters a discrepancy between the previous aircraft or simulator log entry and the current Hobbs or tachometer reading, it must be reported to the SCA management prior to engine start. If a SCA CFI is present, they will document the difference in the logbooks, and management notification will not be necessary. In the case that a SCA Customer notices a discrepancy before or after office hours, the SCA Customer must make a note on the Aircraft or Simulator Log Sheet and notify dispatch either by email at firstname.lastname@example.org or telephone (239) 300-1094. If the discrepancy is not reported prior to engine start, the SCA Customer may be charged for the entire time. 3.2 If an SCA Aircraft requires maintenance during a rental flight, the SCA Customer must obtain approval from SCA Management prior to authorizing any maintenance work on the aircraft. If such approval cannot be obtained, the SCA Customer must use his or her best judgment in authorizing work, and may be held accountable for expenses for such work. Only FAA certificated mechanics or repair stations must do any maintenance work performed on SCA Aircraft. The SCA Customer must obtain an invoice and or statement describing all work performed on the aircraft, including the signature and certificate number of the mechanic or repair station and a maintenance entry sticker for the airplane’s logbook. 3.3 It is the SCA Customer’s responsibility to provide original receipts for gas, oil or maintenance charges paid directly by the SCA Customer. The SCA Customer’s name and the aircraft tail number must be included on all receipts. No credit shall be given for receipts submitted more than 60 days after the rental period. 3.4 Reimbursement for fuel and oil is to be at a rate that will not exceed the current ramp price at SCA ‘s facility. This rate is available from SCA management.
4.1 All SCA Customers are required to have a valid credit card on file (COA) or money on account (MOA). All flight charges are due and payable upon completion of the flight. All SCA Customers must authorize autopayment on the credit card on file. To avoid the credit card on file from being charged, a SCA Customer must maintain a positive cash balance. 4.2 Block Rates Accounts (BRA) are available for SCA Customers that place $2000 on balance with SCA. BRAs receive a 5% discount on hourly aircraft rental charges. Once an SCA Customer’s BRA is depleted, Standard Rates are applied to the entire flight period where the BRA became depleted. To avoid the Standard Rate charge, SCA Customers that wish to continue receiving the Block Rate must keep their balance from being depleted by bringing their account up to the BRA $2000 minimum. If an SCA Customer wishes a refund from their BRA, aircraft rental charges that were previously discounted at the Block Rate, will be retroactively assessed, within the most recent BRA period, at the current Standard Rate and the SCA Customer’s account will be debited for any rate difference plus an additional $50 fee for account management. 4.3 In the event a credit card charge is declined, a SCA Customer will be considered past due and may be subject to SCA Customer limitations such as suspension of SCA flight and scheduling privileges. 4.4 Past due accounts are subject to a finance charge of 1.5% per month on the unpaid balance (less any security deposit). SCA Customers with accounts more than 90 days past due are subject to termination, legal action, and collections. The SCA Customer is responsible for all costs incurred in the collection process. Any SCA Customer whose payment record is unsatisfactory will be required to increase the security deposit with SCA and may be subject to limitations and restrictions or denial of access to SCA Aircraft, instructors or the use of SCA facilities.
5.1 Applicants for a SCA Customer relationship with SCA must complete a Pilot Profile Sheet and will be charged an application fee of $50. In some cases, such as an accelerated training package, an additional security deposit will be required. SCA’s management sets the amount of the application fee and security deposit. The application fee may be waived at the discretion of SCA Management. 5.2 SCA Customers wishing to terminate their relationship with SCA must send written notification to the dispatch on or before the last day of the month in which they wish to terminate. Once the SCA Customer’s application fee and security deposit have been credited towards the final balance, any amount owed will continue to accrue interest and late penalties until the balance has been paid in full. Any refund due upon termination will be credited to the SCA Customers’ credit card or a check will be mailed within seven days.
6.1 To schedule an aircraft the pilot must be a SCA Customer in good standing. Reservations may be made directly by the SCA Customer via SCA’s web-based or app-based scheduling tool or via the telephone during normal office hours. 6.2 For flights beyond 50 NM or overnight, the reservations should include the destination airport and a contact number where the SCA Customer may be reached. When scheduling via the web, this information can be placed in the notes section. For flights over 48 hours and out of state must be approved by the Chief Instructor before the flight can be made. 6.3 SCA Customers that are not current or have not completed an aircraft checkout in a particular model of aircraft, is not allowed to schedule an aircraft for solo flight until solo flight privileges have been authorized by the Chief Instructor. 6.4 It is the SCA Customer’s responsibility to determine if an overnight flight satisfies SCA minimum flight time requirements of two hours per 24 hour period on weekdays and three hours per 24 hour period on a weekend. SCA Customers will be charged the difference if their flight times do not meet the minimums. If the proposed flight will result in aircraft charges of $1,000 or more, the SCA Customer may be required to make an advance payment. 6.5 Please let dispatch know if you will be more than 30 minutes late for your aircraft reservation. Aircraft not dispatched within 30 minutes of the scheduled time may be released to another SCA Customer and the late pilot may be charged for the entire scheduled period. 6.6 SCA Customers are expected to return the aircraft keys and the key-book to SCA at or before the scheduled return time. Any SCA Customer who is unable to return on time must inform SCA Dispatch. Repeated lateness, other than that caused by weather or mechanical delays may make the SCA Customer subject to suspension of scheduling privileges. 6.7 SCA Dispatch must be notified of all flight cancellations regardless of reason (poor weather, illness, etc.). Failure to notify SCA Dispatch at least 24 hours in advance, (to permit rescheduling of the aircraft), may result loss of scheduling privileges. SCA will not penalize a SCA Customer for cancellations due to illness or weather.
7.1 Every SCA Customer must demonstrate their knowledge and abilities in the aircraft they intend to fly, to the satisfaction of a designated SCA CFI. The checkout will consist of a standardized checkout including, but not limited to, aircraft systems, SCA rules and procedures, weight and balance, performance calculations, cross-country flight planning, scenario-based missions, ground handling, and flight maneuvers for which the aircraft and the pilot are certificated. Any SCA Customer may request a review or recheck by a different instructor if the SCA Customer feels there is a difficulty in completing the required checkout. 7.2 A SCA Customer may be required to submit to a flight check by a SCA CFI any time it is deemed necessary by the Chief Instructor. No exception to this rule is allowed. 7.3 To act as Pilot in Command, SCA Customers must be appropriately certificated, have a current medical and flight review and the SCA Customer must have logged one full hour of flight time and made 3 takeoffs and landings to a full stop in an SCA Aircraft of the same make and model, or a SCA Aircraft which SCA has designated as satisfying the currency requirements for that make and model, within the preceding 30 or 60 days as outlined in SCA’s Aircraft Currency Matrix.
8.1 Off-taxiway operations are prohibited for any reason except aircraft parking. Aircraft operations on gravel or other non-paved areas are to be undertaken with the utmost care and concern for the aircraft and surroundings. SCA Customers will be held accountable for any damage caused by off-pavement operations, i.e., propeller, paint, cleaning, etc. Except in emergencies, operations on dirt, sod, or gravel runways — or at any airport that is not listed in the Chart Supplement — requires prior approval by the SCA Chief Instructor. 8.2 Only SCA approved CFIs may fly from the right seat or rear seat of a tandem seat aircraft. 8.3 Only SCA Customers that meet both SCA Aircraft and Currency Requirements may manipulate the controls of the aircraft. 8.4 SCA Aircraft are always to be operated within their approved limitations as defined in their respective manufacturer’s documentation such as the Pilots Operating Handbook or Airplane Flight Manual. 8.5 No special VFR is permitted in SCA Aircraft except in a landing emergency. 8.6 Formation flight in SCA airplanes is strictly forbidden. 8.7 Instrument Flight Rules flights may only be accomplished by SCA Customers that have a current Instrument Proficiency Check on file with SCA and have documented demonstrated competency to an SCA CFII in the aircraft and equipment to be flown. 8.8 No primary student touch-and-goes are allowed in SCA Aircraft on any runway less than 4000 feet unless accompanied by a SCA CFI. Touch-and-goes are not permitted at any time in retractable aircraft or aircraft with more than 200 total horsepower, turbo-charged, or which have a placard prohibiting touch-and-goes. 8.9 All turbocharged aircraft must be given, at a minimum, a five-minute “cool down” period after exiting the runway. 8.10 Intentional spins may only be done in designated airplanes and must be done with an approved SCA CFI on board. 8.11 Performance calculations must be completed by the SCA Customer prior to all flights in an SCA Aircraft using an SCA Takeoff and Landing (TOL) Card. The TOL card requires the use of safety performance margins for all takeoff and landing and rate-of-climb distances and rate. The SCA Customer may not operate an SCA Aircraft in conditions where the calculated distances and plus safety margins cannot be met. 8.12 SCA Customers are required to plan to land with no less than one hour of cruise fuel burn remaining 8.13 Takeoffs and Landings must be made into the wind unless the SCA Customer is accompanied by an SCA CFI. 8.14 SCA Customers are expected to conduct their flight operations in a manner that will allow for normal climbs, cruise and descent profiles consistent with careful and considerate operation of the aircraft. Descents from altitude shall be planned to prevent shock cooling of the aircraft engine due to rapid power reduction. No SCA Customer may knowingly exceed the operating limitations or SCA permitted use of the aircraft except during an emergency. 8.15 All landing approaches must be stabilized by 500 feet above ground level. This requires the aircraft to be at the configured approach airspeed (-0/+5 knots) and on a normal glidepath. If at 500 feet above the ground, the approach is not stabilized or not on a normal glidepath, the SCA Customer shall immediately go-around. The SCA Customer shall make a verbal callout prior to reaching 500 feet above ground level that validates a stabilized approach condition or a go-around. For example, “Approach Stabilized” or “Go-Around”. Should the approach become destabilized for any reason below 500 feet AGL, the SCA Customer shall go-around. 8.16 Approach speeds may be increased for gust factors not to exceed ½ the gust spread. 8.17 Crosswind conditions can result in significant aircraft damage. SCA Customers are required to operate in crosswinds that are 20% below the manufacturer’s demonstrated values unless a SCA CFI is onboard but in no case may the crosswind exceed the SCA Customer’s competency. 8.18 SCA strongly encourages all SCA Customers to file a flight plan with the local Flight Service Station and to use ATC flight following for all flights. 8.19 Commercial use of SCA Aircraft is not permitted. SCA Customers may not conduct “for hire” operations of any kind. This includes, but not limited to, commercial aerial photography. 8.20 SCA Customers are required to exercise caution when starting or operating aircraft near other aircraft, vehicles or people. SCA Customers are held liable for any damages created by prop wash from their aircraft. 8.21 SCA Aircraft are to be taxied slowly; at a speed no faster that one could still stop with a loss of brakes, on all ramp areas or at any airport. When parking an aircraft the SCA Customer should stop on and parallel to the taxiway centerline and push the aircraft back into the tie-down using a tow bar, if provided. When two moving aircraft are on the same taxiway, and aligned in opposing directions the arriving aircraft is required to shutdown and push back out of the way. 8.22 SCA are not to be operated over gross weight and must be operated with center-of-gravity within the approved limitations. Center-of-gravity calculations must be done at both takeoff and landing weights.
9.1 Foremost among the concerns of SCA is that all flight and ground operations be conducted with hazards identified and risks mitigated. Each SCA Customer is required to practice safe and courteous flying consistent with all airport, state and federal aviation Policies. This includes conforming to local noise abatement procedures. 9.2 SCA strives to maintain its aircraft to FAA maintenance standards and therefore provide the SCA Customers with well-maintained, airworthy aircraft. It is, however, the responsibility of the SCA Customer to ensure that the aircraft which will be operated are, in fact, airworthy, and meets the flight requirements. SCA Customers are required to check the maintenance and airworthiness status of the aircraft prior to every flight. Due to circumstances beyond the control of SCA, such as unforeseen maintenance or the delayed return of an aircraft by another SCA Customer, there may be occasions where aircraft are removed from service or otherwise made unavailable on short notice. When these situations arise, SCA will do everything possible to provide another aircraft for a scheduled flight, but will not be responsible for any inconvenience or expense incurred by any SCA Customer. 9.3 In the event of an accident or incident, resulting in any damage to SCA Aircraft, contact SCA Management as soon as practical. Any SCA Customer who is involved in an accident or incident, resulting in any damage to SCA Aircraft, may not exercise his or her privileges in a SCA Aircraft until they have the approval of the Chief Instructor. If a SCA Aircraft is involved in an accident or incident, the SCA Customer shall be responsible for all costs associated with returning the aircraft to SCA and SCA’s loss of use. 9.4 It is the SCA Customer’s responsibility to disclose any accident or incident resulting in damage to non-SCA Aircraft while acting as pilot-in-command. 9.5 It is the SCA Customer’s responsibility to return aircraft to the SCA facility. If the SCA Customer is unable to do so, any costs incurred in recovering the aircraft will be charged to the SCA Customer. These costs may include, but are not limited to, the rental charge for a ferry aircraft and the cost of the ferry pilot. 9.6 SCA Customers are solely responsible for any personal costs associated with a flight wherein the aircraft experiences mechanical difficulties; however, the cost of returning the aircraft to SCA will not be charged to the SCA Customer unless SCA Management determines that the SCA Customer is responsible for the difficulty.
10.1 The SCA insurance policy offers single limit liability of $1,000,000. Passenger liability is limited to $100,000 and medical services is limited to $3,000, each. 10.2 It is highly advisable that all SCA Customers have Aircraft Renters Insurance.
11.1 Each SCA Customer is responsible for SCA Aircraft in his or her charge and is required to treat the aircraft with the utmost care. The SCA Customer is required to report all trouble, malfunctions or damage to a SCA Aircraft by both recording it on an Aircraft Discrepancy Sheet in the key-book and notifying SCA dispatch upon return. 11.2 Animals are permitted in SCA Aircraft only if carried in a cage. SCA Customers will be charged the full expense for cleaning or damage resulting from the transport of an animal. 11.3 Smoking is not permitted at anytime in or near SCA Aircraft. Chief Instructor Date SCA Customer Date